Patient Guide

Thank you for choosing Jackson Heart Clinic, P.A. for your heart related needs. Please allow us to make you aware of a few of our policies and practices so that we might serve you better.
We are a Cardiology subspecialty clinic for the diagnosis and treatment of diseases and conditions of the heart and vascular systems. Issues regarding your general medical care not related to your cardiology diagnosis should be addressed by your primary care provider.

Clinic Hours
Our clinic is open from 8 a.m. to 4:30 p.m. daily, Monday through Friday. Certain testing may require earlier arrival times which will be arranged with you in advance. If your physician is not available, another physician in our practice will be asked to take care of your problem.

Please remember that we have two clinic locations to better serve you. For your convenience, we are located at 970 Lakeland Dr, 5th and 6th floor of Dominican Plaza in Jackson and 1040 Riveroaks Dr. Suite 103 in Flowood. Please let us know if you live closer to one of these locations and would like to be seen there.

For after-hours problems, you may reach the on-call physician at
601-420-1024.

In the event of an emergency go immediately to the emergency room of the nearest hospital or dial 911.

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Appointments
Appointments are scheduled during regular office hours. Please make sure you arrive at your scheduled appointment time. We have found that this provides the most convenient and best service for you. Unfortunately, unexpected emergencies can occur which occasionally cause delays in our schedule.

Please bring your current medications with you at the time of your appointment. This will assist us as we provide your medical care.

Since new patient appointments generally require more time than established patients, new patients should arrive 15 minutes early for their first appointment. Obtaining patient information, medical history, and the other pertinent information can be time consuming. Your help and cooperation is greatly appreciated.

Please make every effort to keep your scheduled appointment. Due to our patient volume, a missed appointment will be rescheduled for the next available date which may be several months away.

If you cannot keep a scheduled appointment, please call our office as soon as possible to cancel and reschedule another one. When you notify us it gives us the opportunity to use the time for another patient who may need it.

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Telephone
We welcome and encourage you to call our clinic if you have a question. Please make non-emergency calls between 8 a.m. and 4:30 p.m. When you call our clinic the switchboard operator will ask you a few questions so that we will know how to direct your call. Clinical questions will be directed to clinical staff. Phone calls will be returned as promptly as possible. Since the nurse may be busy assisting other patients and will have to consult with the provider, please allow the nurse sufficient time to return your call.

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Test Results
You will be notified by telephone or mail concerning the results of your test and/or other diagnostic studies performed. If you receive only a diagnostic test, your referring physician will be notified of the results.

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Prescriptions
Please contact our office when you need a refill on a prescription that was prescribed by our providers. Please remember to call for the refill prescription before you are completely out of your medication. All requests for prescription refills should be made during our regular office hours. Please have the telephone number of your pharmacy available. Please allow the nurse sufficient time to process your refill request. However, some prescriptions cannot be refilled without a scheduled office visit.

Fees/Billing
There are basic fees for each visit and for additional treatment procedures. You will be financially responsible for the medical care received. Charges for services will be submitted to your insurance company; we will file your insurance for you. A billing statement will be mailed to you monthly showing your balance due. If you are insured by one of the PPOs to which we belong, you will be asked to pay any applicable copay at the time of your visit.

We accept Medicare, Medicaid (Mississippi), Blue Cross of Mississippi, Mississippi Physician Care Network, Mississippi Health Partners, and United Healthcare. You must bring your insurance card with you in order for us to file your claim. Your insurance contract is between you and the insurance company or government agency. You should be aware of any policy restrictions with your insurance company. You are responsible for any amount not covered by your plan. If you change insurance companies, please let us know. Telephone inquiries regarding your financial account should be directed to the Billing Department at (601) 982-7850.

For your convenience, we have established VISA and MasterCard, systems for the payment of services. We also honor bank debit cards. If you need to make payment arrangements, you may discuss this with a representative in our office.

Should you have financial problems that result in a payment delay, please contact us. We won’t know you are having problems unless you tell us. We will make every effort to work out an acceptable payment plan to enable you to take care of your obligation. If all efforts fail, referral of your account to a collection agency may be necessary.

Please note that you may receive a separate bill from the various providers who render services to you, including the physician, the hospital, and/or the radiologist.